Effective Date: May 26, 2026
At Messiahs Mandate Nation, we are committed to integrity, excellence, fairness, and responsible stewardship in all transactions involving books, digital resources, mentorship programs, events, donations, and other services connected to the mission and work of the platform.
This Refund and Returns Policy explains the conditions under which refunds, cancellations, exchanges, and returns may be processed.
By purchasing, registering, donating, or engaging financially through this Website, you agree to this Policy.
1. GENERAL POLICY PRINCIPLES
We aim to:
* Deliver value with integrity;
* Resolve genuine concerns fairly;
* Protect both users and the ministry platform from abuse or fraudulent activity;
* Maintain transparency in transactions and expectations.
Refund requests are reviewed reasonably and may be approved or declined based on the nature of the product, service, or transaction involved.
2. DIGITAL PRODUCTS AND DOWNLOADABLE RESOURCES
Digital products may include:
* eBooks
* PDFs
* Audio teachings
* Video teachings
* Courses
* Study guides
* Templates
* Downloadable resources
* Recorded sessions
Policy:
Due to the instant-access nature of digital products, all digital purchases are generally non-refundable once:
* Access has been granted;
* Files have been downloaded;
* Streaming or viewing access has begun.
However, refunds or replacements may be considered where:
* Duplicate payments occurred;
* Files are corrupted or inaccessible;
* Technical delivery failures cannot be resolved;
* Incorrect products were delivered.
Users must contact support within a reasonable timeframe after purchase.
3. PHYSICAL PRODUCTS AND BOOKS
Physical products may include:
* Printed books
* Merchandise
* Educational materials
* Branded resources
Eligibility for Returns
Returns may be accepted where:
* The item arrived damaged;
* The wrong item was delivered;
* The product contains significant manufacturing defects.
To qualify:
* Requests must be made within 7–14 days of delivery;
* Items must remain unused and in original condition where applicable;
* Proof of purchase and supporting images may be required.
Non-Returnable Items
We may decline returns for:
* Used or damaged items caused after delivery;
* Products altered by the customer;
* Personalized or custom-made items;
* Items returned beyond the eligible return period.
4. EVENTS, CONFERENCES, AND REGISTRATIONS
Registrations for:
* Conferences
* Seminars
* Workshops
* Mentorship cohorts
* Training programs
* Live or virtual events
may be refundable under limited conditions.
Cancellation Requests
Refund eligibility may depend on:
* Timing of cancellation;
* Administrative costs already incurred;
* Reserved spaces or materials;
* Event-specific terms stated during registration.
Non-Refundable Situations
Refunds may not be granted:
* After attendance or participation;
* For missed sessions;
* For failure to attend without prior notice;
* Where recordings or materials have already been accessed.
In some cases, credits or transfers to future events may be offered at our discretion.
5. MENTORSHIP, COACHING, AND CONSULTATION SERVICES
Mentorship, coaching, counseling, advisory, and consultation-related services are generally non-refundable once:
* Sessions have commenced;
* Strategic materials have been delivered;
* Reserved time slots have been allocated.
Exceptions may be considered for:
* Scheduling conflicts initiated by us;
* Duplicate charges;
* Technical failures preventing service delivery.
6. DONATIONS AND GIFTS
Donations, offerings, sponsorships, and voluntary contributions made to support the mission, outreach, educational, humanitarian, or Kingdom-building activities of Messiahs Mandate Nation are generally non-refundable.
Exceptions may include:
* Accidental duplicate donations;
* Unauthorized transactions verified through appropriate review.
Requests concerning donation errors should be submitted promptly.
7. SUBSCRIPTIONS AND RECURRING PAYMENTS
Where recurring subscriptions or membership contributions exist:
* Users may cancel future recurring payments at any time;
* Cancellation does not automatically entitle users to refunds for prior billing periods already processed.
Users are responsible for managing subscription settings before renewal dates where applicable.
8. PROCESSING OF APPROVED REFUNDS
Where refunds are approved:
* Processing times may vary depending on payment providers or financial institutions;
* Refunds may be issued to the original payment method where possible;
* Administrative or transaction fees may be deducted where applicable and lawful.
‘9. FRAUD PREVENTION
We reserve the right to:
* Investigate suspicious refund activity;
* Decline refund requests involving abuse, manipulation, or fraud;
* Suspend accounts associated with repeated policy violations.
10. THIRD-PARTY PAYMENT PROVIDERS
Payments processed through third-party platforms may also be subject to the policies and timelines of those providers.
We are not responsible for delays caused by external financial institutions or payment processors.
11. POLICY MODIFICATIONS
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice.
Updated versions become effective immediately upon publication on the Website.
12. CONTACT INFORMATION
For refund, return, or billing-related inquiries, please contact:
Messiahs Mandate Nation
Website: www.messiahsmandate.com
Email: support@messiahsmandate.com
13. FINAL ACKNOWLEDGEMENT
By making purchases, donations, registrations, or financial transactions through Messiahs Mandate Nation, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.